Shipping Policy

Effective Date: 18 June 2025
Applies to all orders placed via https://techvoltmarket.com

At Tech Volt Market, we are committed to providing our customers with transparent, reliable, and professional service throughout the entire purchasing and delivery process.

This Shipping Policy is an integral part of our Terms and Conditions and complies with applicable European Union and Spanish consumer protection laws, particularly:

• Directive 2011/83/EU on consumer rights (EUR-Lex)
• Royal Legislative Decree 1/2007 of 16 November — Ley General para la Defensa de los Consumidores y Usuarios (BOE)

1. Payment Verification and Order Processing

All orders placed through our website are subject to prior verification of payment. Please note:

• Order preparation does not start immediately after placement.
• We will begin processing the order only after full payment is confirmed and credited to our bank account.
• This process typically takes 1–3 business days, depending on your payment method and the banking network.

This verification is essential for ensuring transaction security, fraud prevention, and regulatory compliance.

2. Shipping Schedule

Orders are packed and shipped Monday to Friday, during standard business hours (excluding Spanish public holidays).
Once your order is dispatched, you will receive a notification email containing:

• Your tracking number
• A direct link to the courier’s tracking page for real-time shipment updates

We strive to handle all orders promptly and with care.

3. Estimated Delivery Times

Delivery times are calculated from the shipping date, not the order or payment date.

Please note that we cannot be held liable for delivery delays due to:

• Customs inspections or duties
• Incorrect delivery address provided by the customer
• Force majeure events (e.g. natural disasters, strikes)
• Seasonal demand peaks (e.g. holidays)

4. Shipping Restrictions

In compliance with EU trade regulations, we do not ship to countries or regions subject to:

• International sanctions
• Embargoes
• Restricted trade measures

For the latest list of restricted destinations, visit: https://sanctionsmap.eu

5. Delays and Force Majeure

Despite our best efforts to meet the above delivery times, some orders may be delayed due to unforeseen external factors, including:

• Customs clearance issues
• Global supply chain disruptions (e.g., COVID-19-related or weather-related events)
• Regulatory changes affecting logistics

In such cases, we appreciate your understanding and assure you that we will provide support and regular updates throughout the process.

6. Customer Support and Communication

If you have any questions or concerns regarding your order, tracking, or delivery, please contact our support team:

📧 Email: holger.wager@gmail.com
📞 Phone: +34 604 33 16 24
📍 Address: Avda Roentgen, 8-26, 1°6 03183 Torrevieja (Alicante)

We are here to help and remain committed to making your experience with Tech Volt Market as smooth and satisfying as possible.

✅ By placing an order with Tech Volt Market, you acknowledge and accept the terms outlined in this Shipping Policy.